Usage restrictions

We apply limits to the amount of PDFs that you can create with our servers. This is especially true for free users. When you exceed these limits you maybe blocked from our service temporarily or permanently. You will see a message on our home page if your IP address is blocked and if your license is overrun we'll send you an email.

The following is a list of reasons that can get you blocked.

  1. You are a free user and convert an excessive amount of PDFs or PDFs that take longer than 60 seconds to process
  2. You are a free user or personal browser license holder and try to access the service other than manually, for example with scripting / WGET etc
  3. You are a business license holder and have used your alotted quota

If you have a business license you can upgrade/downgrade your plan at any given time. Just cancel your current one if you used up your quota and sign up for a new one!

Conversion restrictions

The conversion process can fail in certain situations or the result may not be exactly what you expected. Here are some of the most common reasons:

  1. Your page is too large or loads to slow - we stop each conversion process after 60 seconds
  2. JavaScript on your page has errors - our conversion engine is more strict about JavaScript than regular browsers, make sure to test your script thoroughly or run the conversion with JavaScript turned off
  3. We use WebKit on our servers and may have slightly different fonts installed - therefore you page may look different on your computer and/or in your non-WebKit browser
  4. Your page uses Flash
  5. Your page is behind a login screen, such as your mailbox or your Amazon shopping cart - you will typically see the login screen in the PDF

Help, I've been blocked!

If your IP address is blocked then it's because of one of the reasons on the left. If you feel this is incorrect or if you want to lift your limits then you can do the following.

  1. If you're NOT a license holder and you want to use our service, please sign up for a license. Your IP will be unblocked when you log in to the members area.
  2. If you are a browser license holder then please log in to unblock your IP.
  3. If you are a business license holder and you're using the API then please contact us to resolve the situation.

Note that we can NOT respond to inquiries from non license holders who are blocked and simply want to be unblocked.